Terms and Conditions of Use

Welcome to Electric Trading Company's electrictrading.com website. It is Electric Trading Company's mission to achieve Exceptional Customer Service and Customer Satisfaction.

Customer Agreement and Consent:

In order to ensure transactions are carried out mutually acceptable, both within our Customer's and to our expectations, Customers or Purchasers are required to agree with and consent to abide to all the "Terms and Conditions" included here within. These "Terms and Conditions" are subject to change without notice. Please review and agree to these terms now and before placing any additional orders. Please Notice: With contracts having or requiring different or additional terms and conditions, the external contract's terms and conditions will supersede any corresponding requirements within. If any of these Terms and Conditions are deemed invalid by any State or Federal Laws, the remainder of these Terms and Conditions will remain in effect.

Advertised Specifications and Pricing Errors: Please Note: We have recently made substantial changes to our Website, putting our new site online May 24, 2016. All attempts have been made to assure complete accuracy of product specifications and pricing. We will not and do not engage in any attempts to misrepresent specifications nor of product pricing. If any specifications or pricing is inadvertently mistakenly shown which is incorrect or below our cost, we reserve the right to cancel such sale. All specifications and pricing is subject to change without notice. Customer or end user is solely responsible to assure that manufacturer's actual specifications and warranties are suitable for the customer's end use and application. 

Sales and Customer Purchases:

Please Notice: The Individual Product Pricing Shown and Shopping Cart Basic Subtotals do NOT include Shipping & Handling (Unless Otherwise Specified), Taxes, Tariffs, Customs Duties, Forwarding, Fees, and/or Insurances. Customers and Purchasers are responsible for all necessary Shipping, Handling, Taxes, Tariffs, Customs Duties, Forwarding, Fees, and/or Insurances applicable. New York State residents must add 8.875% or current rate of sales tax or supply a federal tax id number - exempt use or resale certificate. Until we receive the required completed forms, we're required by law to collect sales tax. It's requested that customers submit updated yearly resale certificates and notify us of any changes. Please Note: additional foreign transaction & payment processing fees, up to 3% may be applicable. All payments to be made are in US dollars.

How to Buy: After adding items to your cart, you can choose to pay immediately, as a guest, or you can sign in to your account, either way you can pay with Paypal and all credit card methods available within Paypal's Services.

Request for Quote:

If any item you wish to purchase does not have an "add to cart" button, please click "request a quote" button to complete a request for quote, or call our Sales Department at Electric Trading for pricing and delivery information. After you receive a quote, when you log in to your customer account - the quoted price will be visible as "special price". Quotes will be available and honored online for 10 Business Days - then they expire. Please see important notices regarding Cancellations and Returns of Specially Built Products.

Delivery: The availability of any item we offer is based on the time it takes to get the item directly out of our warehouse(s) or from our normal supply chain, then to package it properly and arrange to ship it to the customer. If we are manufacturing or having the item manufactured as a custom item, please adjust the expected lead time accordingly. The lead time category is shown for most products. There are various shipping methods that can be chosen. Shipping times will vary depending on the shipping method, the destination and availability of the items. If your order inadvertently includes an item that is delayed or inadvertently discontinued, our sales department or shipping staff will contact you. Non Custom "Standard Lead" Time items are typically available and shipped within 2-3 weeks, after receipt of cleared payment. "In Stock for Immediate Shipment" products are directly on hand and would normally be available if ordered before 12 PM EST,  to be shipped, scheduled for shipment or picked up the same day, upon receipt of cleared payment. Please Note: electrictrading.com and Electric Trading Co. can only process / ship orders during our normal M-F business hours. Orders placed after normal business hours will be processed during the next normal, open, non-holiday business day. If there is any doubt, and your order is critical, please call our Sales Department at 212-226-0575 and confirm availability and exact shipping date. 

Avoiding Delays: When ordering or setting up an account and while signing in, to avoid any time delays with your order, please take a moment to verify all your information ie. name, daytime phone number, shipping address, normal preferred method of shipping and method of payment. When paying by credit card, shipping address must usually be exactly the same as the credit card address. This is determined within Paypal processing requirements.

Cancellations and Returns:

Our shipping department works hard to process your order as fast as possible, sometimes the order can be processed and shipped the very same day (within hours of receipt of your order). If you made an error or simply changed your mind and no longer want your order, we require a written request to cancel stating your name, address, telephone number, e-mail address, order number and the date your order was placed. Please send this IMMEDIATELY to Customer Service E-mail. If the request is received in time, You will receive a confirmation of cancellation and the order will be terminated, and you'll be notified accordingly.

Return Policy: Items accepted for return will be subject to a restocking charge not to exceed 50% of the items sale price. The customer is responsible to pay for all Shipping, Handling, Taxes, Tariffs, Customs Duties, Forwarding, Fees, or Insurances incurred for return shipments. Electric Trading Company does NOT pay shipping charges. Electric Trading Company does not accept inbound shipments of any merchandise without prior authorization - call our sales department for an RMA. Notice: RMA number is required. ALL shipments arriving without an authorization number will either be refused or discarded, NO CREDIT WILL BE GIVEN. Items that have been modified or changed by the customer in any way are not eligible for returns or refunds. Please note: We do not review nor accept returns after 90 days from the date of purchase.

NOTICE: Custom Built Products built to Customer Specifications are NOT RETURNABLE. This includes Custom Built or Manufactured Blower Wheels, Blowers, Fans or any item(s) requiring Custom or Special Fabrication.

General Product Disclaimer: All product information is correct to the best of our knowledge. When in doubt of any information or specifications, please contact the product manufacturer directly. All surplus and used items are sold AS-IS. The items are tested TWICE by a mechanical technician; once prior to being shown on our web site and second prior to being shipped. all items are shipped in good working order. Neither the OEM nor Electric Trading Company, AKA electrictrading.com will be responsible for nor guarantee the operation, performance, or suitability of any item for your intended application. Products are subject to use beyond our control, and Customers and Purchasers have the sole responsibility for determining the suitability of items for their particular use and application.

NOTICE: Electric Trading Co., and all associated websites and inclusive companies, etc including electrictrading.com does not provide any warranty of the item whatsoever, whether express, implied, or statutory, including, but not limited to, any warranty of merchantability or fitness for a particular purpose or any warranty that the contents of the item will be error-free. Only New Products with New Manufacturer's Warranties apply.

Manufacturer's Warranties MAY NOT APPLY or be Applicable in other Countries. Please Consult Manufacturer's Warranty information BEFORE purchasing.

Electric Trading Company will not be held responsible for damages caused by improper use, application or handling, of any products offered within electrictrading.com or Electric Trading Company websites.

PAYMENT POLICY:

Method of Payments:

We utilize Paypal for online payments and credit card processing for our website operation, and as such, we accept all major credit cards offered within PayPal, including MasterCard, Visa, American Express and Discover. We accept company and personal checks, but they must be received and cleared, our bank, New York., U.S. Currency, BEFORE we begin any custom manufacture and BEFORE your order can ship. Checks should be made out as payable to "Electric Trading Company" or "Electric Trading Co.". Please consider and allow at least 10 days for time necessary for checks to clear. Custom Fabrication: For all specially fabricated merchandise, payment in full must be received prior to beginning of fabrication, and release of shipment. (payment received and cleared at our bank, New York, U.S. currency) For ALL International Orders and Shipments: Including to Canada, Mexico, etc., orders that are subject to Taxes, Tariffs, Customs Duties, Surcharges, Brokerage or Forwarding fees etc., and any other charges are the sole responsibility of the customer / purchaser. Sorry - we are only able to offer credit card payment and processing for countries and locations acceptable to Paypal within our defined services. These services are beyond our control and subject to change without notice. 

Shipping and Additional Costs: Your order will normally be shipped via UPS or Fed Ex as was chosen within your shopping cart checkout. We usually try to ship utilizing the lowest possible cost method, to arrive within your expectations and requirements. if we can get a better shipping rate from another carrier for you, we may

Shipping charges for most items are based on each item's size, weight, package configuration, shipping method, delivery address and days of week involved. Shipping and handling cost Estimates are electronically calculated with various shippers trying to obtain the lowest cost shipping rates for requested methods and customer requirements and expectations. Actual shipping costs may be higher if different shipping methods or multiple addresses are selected. Typical methods available are UPS ground, UPS Overnight Air express, FedEx-Ground, Home Delivery, Express Saver, 2-Day, OVERNIGHT: First, Standard, Priority where available. These methods will be detailed within the checkout purchase section

Very Large items will be shipped by Freight / Common Carrier, Shipped on pallet. FOB our warehouse Electric Trading Co. New York, NY 10013 USA.

We ship to customers around the world. We will always try to get the best shipping rate available. Please Note: Electric Trading Company does NOT pay shipping charges. It is the customers / purchaser's sole responsibility to pay ALL costs and charges incurred for transportation, including Taxes, Tariffs, Customs Duties, Surcharges, Brokerage or Forwarding fees, extra charges for special delivery (ie. residential) and all other fees and charges incurred for the transportation and delivery of the order. Electric Trading Company will not be responsible or guarantee the delivery time for any item not in inventory or that has to be specially ordered, nor be held responsible for any damages or consequential damages due to order fulfillment, shipping error, carrier delays, adverse weather conditions or situations beyond our control.

WEBSITE & ELECTRONIC POSTING SUBMISSION POLICY;

Form Posting / Email Communications

Within our company & our website functionality we use many various electronic methods & electronic forms for submitting order information, quotation and order details, customer contact & shipping information as well as customer feedback, comments & website suggestions, etc.,utilizing various internet & electronic communications services & equipments. Users of website submission instruments and/or electronic communications services, fax, email, etc., agree to hold electrictrading.com and Electric Trading Company harmless for any breech involving the electronic submittal of such informations, including lack of receipt, loss, misplacement or breech or theft of data.

NOTICE: If You transmit any communication or material to electrictrading.com or Electric Trading Company through the Website or by email or by any ther method, including but not limited to questions, feedback, comments and suggestions, that information will NOT be treated as confidential and proprietary in Any Way, unless a specific, written contractual agreement has been entered in to PRIOR to you submitting such information. This means anything You transmit or post as Feedback, Comments or Suggestions may be used by electrictrading.com or Electric Trading Company and/or its affiliates for any purpose, including but not limited to use, reproduction, disclosure, transmission, publication, broadcast, and posting and commercialization of ideas, concepts, know-how, or techniques communicated by You in writing, developing, improving, upgrading or marketing our website or softwares.

You also agree that any informations provided by you, within any submssions, in any manner, are believed to be of your property, and that you do not knowingly compromise or make any legal infringement on any other person or company's intellectual property rights

PRIVACY POLICY:

Please Read, Understand and agree to electrictrading.com or Electric Trading Comany's Privacy Policy BEFORE using our site or services.

https://www.electrictrading.com/privacy-policy-cookie-restriction-mode